TOP-LOGO-BAR_ANGLE.svg

Alignment & Machine Vision Lasers

FAQ

Here are a list of commonly asked questions about the solutions and services we offer.

How long will it take for my order to ship?

If the item is indicated as IN STOCK on the website, then all orders will ship with 2-5 business days from receipt of order. Orders showing as CUSTOM could require 4-8 weeks for production.

How will I know when my order has been shipped?

Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each package that is sent.

If the item is not in stock, how long will it take to ship?

If the item is not in stock, our website will usually specify how long the product will take to ship. Once your order is placed, you can login to view the status of your order and an estimated time for delivery. Once the product has completed production and testing, we will ship your order on the following business day.

Some items are in-stock, and others need to be built per-order. If an item is not in stock, lead time is usually 2-4 weeks, however some items require a lead time of 6-8 weeks.

Once my order has been shipped, how long will it take to arrive?

Our shopping cart will calculate an estimated time of delivery for all of our shipping options to your destination. Once your order is placed, you can login to view the status of your order and an estimated time for delivery.

What countries do you ship to?

We are pleased to offer shipping of all Laserglow products to all countries in the world!

What if I have a problem with my shipment?

Please email us at sales@laserglow.com and we will take care of the problem as soon as possible. Alternatively, you can also call us at (416) 729-7976 Monday to Friday 9:00 am to 5:00 pm Eastern Standard Time to speak to one of our staff members, or if outside of these hours, to leave a message on our answering service which will be promptly returned the next business day.

What is Free Domicile?

“Free Domicile” is a widely used pricing term to describe when the shipper pays all the applicable duties and all the transportation and other charges until delivered to the buyer’s premises. The term is also referred as “DDP – Delivered Duty Paid”

USA customers only, have the option of prepaying the duties and taxes by selecting Free Domicile on their orders over $200 USD. This ensures that the order will arrive without the need of any additional fees and/or paperwork.

Where do you ship from?

All of our products are shipped directly from our facilities in Toronto, Canada.

How do I return a product?
Please contact us first if you decide you would like to return your product. If you have decided to return your product within the 7 day timeframe, we will send you a return authorization form with instructions on how to send your product. We will issue you an RMA # at this time. Any products sent back to our facility without an RMA # will be refused by our returns department.
What is your return policy?

All sales are final.

How do I send my product back for warranty work?

For a more detailed explanation and to receive an RMA (Return Merchandise Authorization) form, please contact Laserglow either by telephone or through email before preparing your product to be returned. Any products that are shipped back without an RMA # will be refused by our returns department and returned to sender.

Items returned to Laserglow as warranty issues, which upon inspection and upon sole discretion of Laserglow technicians are deemed not to have any defect, will incur a Diagnosis Fee of $119 per item. Shipping both ways will be on the customer’s account.

How long is my product warranty?
Our warranty is six months on all alignment lasers modules.

What do I do if my laser stops working or arrives defective?
All products are rigorously tested before shipping to our customers. If item arrives Dead on Arrival (DOA), customer must contact Laserglow immediately, either by telephone or through email, in order to receive the correct instructions as to how to proceed. If item is deemed defective by Laserglow, Laserglow will repair or replace the item at no charge to the Laserglow will cover shipping costs of returning the repaired product back to the customer by a standard surface shipping method, or equivalent level of service.
Are your products legal in the USA?
Our laser pointers, Brightline alignment lasers, and laboratory lasers are all 100% legal in the USA. FDA regulations prohibit high-powered portable lasers in the US, so these are not available for shipping to customers located in the USA. For more information please see this page.

POWER GUIDE

Visibility of the laser projection is related to its output power. Lower power lasers are suitable for short distances, smaller projection patterns, dimly lit environments, and/or projecting onto bright, reflective surfaces. Conversely, high power lasers are best for farther distances, larger projection patterns, brightly lit environments, and/or projecting onto darker, matte surfaces.

Power Guide Popup

Visibility of the laser projection is related to its output power. Lower power lasers are suitable for short distances, smaller projection patterns, dimly lit environments, and/or projecting onto bright, reflective surfaces. Conversely, high power lasers are best for farther distances, larger projection patterns, brightly lit environments, and/or projecting onto darker, matte surfaces.

power-guide